Document Reference: FICPL/R-CRF-0725
Issue Date: 8th of July 2025
Revision: 01
Overview
All certified clients must read through these rules thoroughly and comply with all requirements outlined herein. This document establishes the fundamental rights and responsibilities of organizations certified by First Wave International Certifications (FICPL).
Client Duties and Responsibilities
Organizational Changes
Advance Notification Requirements
If there are any changes in the organization, clients must inform FICPL regarding changes beforehand. This includes but is not limited to:
- Legal changes and modifications
- Ownership-based alterations
- Organizational restructuring
- Commercial changes and business modifications
- Contact address changes
- Scope of duty changes
- Changes in top management cadre
- Key personnel modifications
- Operational scope adjustments
Notification Timeline
All organizational changes must be communicated to FICPL immediately upon decision or as soon as practically possible, but no later than 30 days before implementation.
Logo Utilization and Certification Status Reference
Logo Usage Guidelines
Clients must read through and comply with all logo usage details published on the FICPL website. Proper logo usage is mandatory and subject to regular monitoring and compliance verification.
Certification Reference Standards
- All references to certification status must comply with FICPL guidelines
- Certification claims must be accurate and within approved scope
- No misleading statements regarding certification are permitted
Audit Coordination Requirements
Surveillance and Re-certification Audits
Clients must coordinate with FICPL in a timely manner for:
- Surveillance audits as scheduled
- Re-certification audits within specified timeframes
- Special audits when required
Purpose and Importance
Timely coordination prevents certification suspension and ensures continuous compliance with certification requirements.
Scheduling Responsibilities
- Respond to audit scheduling communications promptly
- Provide adequate notice for any scheduling conflicts
- Ensure organizational readiness for audit activities
- Designate appropriate personnel for audit coordination
Contact Information Management
Update Requirements
When contact details of the organization change, certified organizations must:
- Intimate FICPL in advance of any changes
- Ensure latest contact details are updated in FICPL records
- Provide primary and secondary contact information
- Maintain current emergency contact procedures
Communication Channels
- Email updates to designated FICPL contact
- Written notification for major contact changes
- Phone confirmation of critical updates
- Website portal updates where applicable
Certification Status Verification
Verification Process
To verify certification status, clients should:
- Visit the FICPL website www.
- Navigate to the verification link
- Enter the unique certification number
- Click the search button
- Check the status of the particular client
Certificate Number Assistance
If you do not have your certification number, contact FICPL directly through official communication channels for assistance.
General Guidelines and Compliance Requirements
Communication Standards
Media and Documentation Compliance
Client companies must comply with guidelines established by FICPL when referring to certification status while communicating through any media, including:
- Internet communications and websites
- Marketing brochures and materials
- Advertisements in any format
- Official documents and correspondence
- Social media platforms
- Press releases and public statements
Prohibited Activities
Misleading Statements
- Client companies must never make misleading statements pertaining to their certification
- All certification claims must be factual and verifiable
- Misrepresentation of certification scope is strictly prohibited
Illegal Usage Prevention
- Client companies must not use certification in any illegal manner toward the public
- Certification credentials must not be used for fraudulent purposes
- All usage must comply with applicable laws and regulations
Post-Suspension/Withdrawal Requirements
- After withdrawal or suspension of certification, client companies must immediately refrain from using any reference to certification in all advertisements
- All marketing materials must be updated to remove certification references
- Digital platforms and websites must be updated promptly
Scope Reduction Compliance
- When certification scope is reduced, client companies must rectify mentions accordingly on all advertisements
- Updated scope information must be reflected in all marketing materials
- Historical claims must be corrected to reflect current certification status
Certification Representation Standards
Product and Service Clarification
- Client companies must not mention certification in a manner that might suggest FICPL certifies the products and services of the company
- Clear distinction must be maintained between system certification and product approval
- Certification applies to management systems, not individual products or services
Scope Limitations
- Clients must not misrepresent certification from FICPL regarding any activity outside the scope of certification
- All certification claims must be within the specific scope granted by FICPL
- Activities beyond certification scope must not reference FICPL certification
Professional Representation
- Client companies after certification must not represent it in any manner that projects FICPL with disrespect in the market
- Professional and accurate representation of FICPL and certification status is required
- All communications must maintain the integrity and reputation of FICPL
Verification of FICPL Representatives
Representative Authentication
When dealing with any individual claiming to be a FICPL representative:
- Verify credentials through the official FICPL website
- Contact FICPL directly to confirm representative status
- Request official identification and authorization
- Report any suspicious or unauthorized representation attempts
Official Communication Channels
- All official FICPL communications will come through verified channels
- Clients should verify unusual requests through direct contact with FICPL
- Maintain records of all official communications with FICPL representatives
Client Rights
Fair Treatment
- Right to impartial and professional treatment throughout the certification process
- Right to appeal certification decisions through established procedures
- Right to confidential handling of organizational information
Information Access
- Right to access current certification status information
- Right to receive timely communication regarding certification matters
- Right to understand all requirements and expectations clearly
Support Services
- Right to technical support for certification-related inquiries
- Right to guidance on compliance requirements
- Right to training opportunities for certification maintenance
Complaint Resolution
- Right to fair and timely resolution of complaints
- Right to escalation procedures for unresolved issues
- Right to independent review of disputed decisions
Compliance Monitoring
Regular Reviews
FICPL conducts regular reviews of client compliance with these rights and duties through:
- Surveillance audits
- Document reviews
- Market monitoring
- Complaint investigations
Corrective Actions
Non-compliance with these requirements may result in:
- Corrective action requests
- Certification suspension
- Certification withdrawal
- Legal action where appropriate
Updates and Modifications
Document Changes
This document may be updated periodically to reflect:
- Changes in certification standards
- Regulatory requirement updates
- Process improvements
- Industry best practices
Notification Process
Clients will be notified of any changes through:
- Direct communication
- Website updates
- Audit notifications
- Annual reviews
Contact Information
FICPL Support
For questions regarding rights and duties, contact:
Website : www.firstwavecert.com
Email : certification@firstwavecert.com
Phone : +91 6282007077
Address : The Opel, Near Cochin International Airport, Cochin, Kerala
Emergency Contacts
For urgent certification matters:
Emergency Phone : +91 495 2999131
After-hours Email : office@firstwavecert.com
Approval and Authorization
Approved by FICPL Director
Manesh P
Document Control Information
- Document Reference: FICPL/R-CRF-0725
- Issue Date: 08th of July 2025
- Revision: 01
- Next Review Date: 08th of July 2026
- Supersedes: None
Acknowledgment
By maintaining certification with FICPL, clients acknowledge they have read, understood, and agree to comply with all rights and duties outlined in this document.
This document supersedes all previous versions. All certified clients must ensure they are working with the most current version of these requirements.
