At Firstwave International Certifications Pvt. Ltd. , we take pride in our NABCB-accredited and IAF-recognized certification processes. Every audit and decision is guided by impartiality, transparency, and fairness—ensuring that our clients receive a globally trusted and ISO-compliant certification experience.
Scope Identification : Clients provide details on the management system to be certified (e.g., ISO 27001, ISO 27701, ISO 20000-1) along with relevant organizational information.
Proposal & Contract : FICPL reviews the application and proposes a tailored certification plan, detailing audit scope, duration, and fees.
Documentation Review : Our auditors examine your management system documentation (policies, procedures, etc.) to ensure alignment with the relevant ISO standard.
Initial Assessment : We identify any potential gaps and recommend corrective actions before the Stage 2 audit.
Process Evaluation : Our impartial auditors assess the implementation and effectiveness of your management system, conducting interviews and sampling records.
Findings & Recommendations : Any nonconformities or areas for improvement are documented, with clear guidance for corrective actions.
Independent Review : A separate certification panel—independent from the audit team—examines the audit findings, ensuring unbiased decision-making.
Certificate Issuance : Upon successful compliance, we issue an NABCB-accredited, IAF-recognized certificate, valid for a three-year cycle (standard practice).
Periodic Surveillance Audit : Conducted annually (or as required) to confirm ongoing conformity with the ISO standard.
Recertification Audit : Performed before the certification’s three-year expiry to renew your status, driving continuous improvement and sustainability.
At FICPL, we maintain transparency and fairness throughout the certification process. This includes a robust complaint and appeal mechanism:
Submission : Clients or any interested party can submit complaints via email or through our online portal.
Acknowledgement : We acknowledge the complaint within a specified timeframe and initiate an impartial review.
Investigation : We investigate thoroughly, involving relevant experts if needed.
Outcome : We communicate the resolution promptly, ensuring lessons learned are
Investigation : We investigate thoroughly, involving relevant experts if needed.
Outcome : We communicate the resolution promptly, ensuring lessons learned are integrated into our continual improvement process.
Our auditing personnel and certification decision-makers operate independently, preventing any conflict of interest.
IWe regularly assess and mitigate risks to impartiality, guided by our Impartiality Committee, which includes external stakeholders for balanced oversight.
FICPL does not offer management system consultancy to our certification clients, preserving the objectivity of the audit and decision-making process.
Auditors undergo continuous competency development and training on the latest ISO standards and accreditation requirements.
FICPL’s adherence to ISO/IEC 17021-1 affirms our competence and credibility, reinforcing the trustworthiness of our certificates.
Our certificates carry worldwide validity under the IAF Multilateral Recognition Arrangement (MLA)—helping you expand in international markets with confidence.
Key Benefit : Partnering with an NABCB-accredited and IAF-recognized certification body assures your stakeholders that your ISO certificate meets global benchmarks for quality and reliability.
Firstwave believes in leading by example. We conduct internal audits of our processes and hold management reviews to continually refine our certification services. This commitment to self-assessment and ongoing enhancement ensures we consistently deliver top-tier client experiences.