Purpose and Applicability
This Privacy Policy explains how Firstwave International Certifications Pvt. Ltd. (FICPL) collects, uses, discloses, and safeguards your personal information when you visit our website at www.firstwavecert.com or engage with our certification services. It also outlines your rights regarding the information we hold about you.
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Scope: This policy applies to all visitors, clients, potential clients, and any other individuals who interact with Firstwave’s online platforms or submit personal information to us.
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Governing Laws: We adhere to the Information Technology Act, 2000 and associated rules and regulations in India, alongside global best practices in data protection.
Information We Collect
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Personal Identifiers: Name, email address, phone number, and postal address when you inquire about our services or complete any forms.
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Business Information: Company name, industry type, and any relevant details required to define the scope of certification services.
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Technical Data: IP address, browser type, and usage data collected through cookies or other tracking technologies for analytics and security.
How We Use Your Information
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Service Delivery: To process your certification applications, conduct audits, and provide relevant certification updates.
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Communication: To send you updates, newsletters, or alerts about changes in standards or Firstwave’s services.
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Compliance & Legal Obligations: To fulfill legal duties under Indian law, NABCB regulations, and ISO/IEC 17021-1 requirements.
Data Sharing and Disclosure
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Accreditation Bodies: We may share necessary client information with NABCB, IAF, or relevant accreditation bodies for compliance and accreditation audits.
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Legal Requirements: We will disclose information where required by law or in response to valid legal process.
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Service Providers: Trusted third-party vendors who assist with technical, operational, or administrative services, bound by confidentiality agreements.
Data Retention and Security
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Retention: We retain information as long as needed to fulfill the purpose for which it was collected or to comply with legal obligations.
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Security Measures: Firstwave implements industry-standard security protocols (encryption, firewalls, access controls) to protect your personal data from unauthorized access, alteration, or disclosure.
Your Rights
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Access & Correction: You have the right to request access or corrections to your personal data held by Firstwave.
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Consent Withdrawal: Where applicable, you may withdraw your consent for specific data processing activities.
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Grievance Redressal: For any privacy-related concerns or complaints, contact our Data Protection Officer at privacy@firstwavecert.com.
